If you only give back what you get from other people, you're not giving as much as you can.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

People who have wellbeing and feel fulfilled, need far less than people who feel unfulfilled, who always seem to need more." By Rethinking Your Mindset you can create SWIFT sustainable success.

My inner caveman demands she knows I'm a good provider. I'll get her the best booth, order any food she wants, kill potential predators, and buy her the best cave on the block".

It [freedom] rings bells to remind humanity that the most precious gifts in life––like children and love and time––must never be taken for granted.

We hear voices in solitude we never hear in the hurry and turmoil of life we receive counsels and comforts we get under no other condition.

My debut upon the world's stage occurred on February 26th, 1845.

People will complain that they don't want to wait around for lightning to strike, but why not? If you invest yourself in chance, the potential for disappointment is pretty low.

When a woman dresses up for an occasion, the man should become the black velvet pillow for the jewel.

When love itself comes to kiss you, don't hold back!

What do you do when you’re living in a hut for $500 a month and subsisting on Boston Market and Subway? You just keep doing what you’re doing.

Any respectable artist has really given up on a label because the labels are still kidding themselves that the only way to go is to sign these big names like Lady Gaga and expect to make gazillions.