If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Customer satisfaction is worthless. Customer loyalty is priceless.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Take action every day - some small dose at a time.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

When you love life, life will love you back.

Change is not a four letter word...but often your reaction to it is!

Before you can get what you want, you have to know what you want,and make a game plan to get it

Your character holds the key to your trustworthiness.

Buffett does enjoy being a billionaire, but in offbeat ways. As he put it, though money cannot change your health or how many people love you, it lets you be in 'more interesting environments.

Hope is not some thin thing that is subject to the winds of fate. Rather, it is something crafted hard by the hands of God.

No, " said a voice, "the only thing wrong on a night like that is that there is a world and you must come back to it.

Health is the thing that makes you feel that now is the best time of the year.

Mitt Romney will stop the attacks on job creators, encourage entrepreneurs to chase their dreams, and bring good jobs and a better future to all Americans.

Fortune knocks but once, but misfortune has much more patience.

Eventually I saw that the path of the heart requires a full gesture, a degree of abandon that can be terrifying. Only then is it possible to achieve a sparkling metamorphosis.

There cannot be peace where there is not trust; there cannot be freedom where there is not loyalty

People like you always want back the love they pushed aside. But people like me are gone forever when you say goodbye.

I got addicted to lighting people up, just seeing people so happy 'cause they rediscovered what they're capable of and so that became my life's work.