If you're always doing what you've always done, you'll never see (or become) what you could be!

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

We write by the light of every story we have ever read.

There ought to be at least as much common sense about living and dying as there is about going to the grocery store and buying a loaf of bread.

When you listen to yourself, everything comes naturally. It comes from inside, like a kind of will to do something. Try to be sensitive. That is yoga.

Beauty Should Begin in the Heart and Soul, otherwise cosmetics are useless.

When you make such a large withdrawal of happiness, somewhere you'll have to make an equally large deposit. It all goes back to the universal law of equilibrium.

Grace was in all her steps, heaven in her eye, in every gesture dignity and love.

Darkness within darkness. The gateway to all understanding.

The problem with University degrees, particularly the more spectacular ones, is that people who possess them can fall into the trap of thinking people who don't have them don't know anything.

If you want to move to a new level in your life, you must break through your comfort zone and practice doing things that are not comfortable.

The essence of poetry is will and passion.