If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

A benefit of friendship is knowing whom to tell secrets to.

I am a humble but very earnest seeker after truth.

Those who seem to despise half of America will never be trusted to govern any of it. Those who cherish only the country's past will not be entrusted with its future.

Experience has taught me that the only cruelties people condemn are those with which they do not happen to be familiar.

The computing world is very good at things that we are not. It is very good at memory.

I can deal with people who watch me on stage but I am not good in communicating with people any other way than through my work.

My mind has been the most discontented and restless one that ever was put into a body too small for it.

If you fall in love with somebody you're working with, fine, but wait till your project is over.

It I talked about Watergate, I was described as struggling to free myself from the morass. If I did not talk about Watergate, I was accused of being out of touch with reality.

Mo Yan is the Chinese equivalent of the Soviet Russian apparatchik writer Mikhail Sholokhov: a patsy of the regime.