If you turn your back on a customer, you turn your back on success.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

A woman cannot ever be sure of not being married till she is buried, Mrs. Doctor, dear, and meanwhile I will make a batch of cherry pies.

Once you understand love, you don’t need a reward your kindness or compassion just like you don’t need a reward for breathing.

The loving are the daring.

I'm independent. I use my own money. For everything.

Consciousness is the ground of Being.

Men live best on moderate means: Nature has dispensed to all men wherewithal to be happy, if mankind did but understand how to use her gifts.

This is still a lot of blocking and tackling. I'm not seeing the kind of vision thing associated with a frothy market.

The edge of a precipice... That is the place where man sits throughout his life!

One thing that all of my children, biological and foster children, have taught me is the unbelievable diversity of talent and giftedness that all people have.

I think of language as our first music.