If you wait until you have to change, you may have waited too long.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Family is the garden of humanity where every flower grows with love and kindness, in search of beauty, purpose and happiness.

If you are proud for bad reasons, shame waits around the corner

We need to find the courage to say no to the things and people that are not serving us if we want to rediscover ourselves and live our lives with authenticity.

Do not love leisure. Waste not a minute. Be bold. Realize the Truth, here and now!

I adore dogs to the extent I think they are much more important than human beings. I like your dog much more than I like you.

I'm going to do everything I can to keep from being mainstream.

I told Pattie that last night I dreamt that we had a press conference and nobody showed up. I am overwhelmed that so many of you are here.

wherever there's laughter, there is heaven

For decades, I have supported adoption, and have helped tens of thousands of children worldwide.

The real lowdown on gardening is ... dirt.