If you want to be the best, find the best in others.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Growth in love comes from a place of absence, where the imagination is left to it’s own devices and creates you to be much more then reality would ever allow.

Love is God’s medicine.” ~ Amunhotep El Bey

All ends are temporary and all life is born from death.

The sun and moon shine on all without partiality.

All of my books come from something that I happen to be working out at a given point in my life. Its kind of self-therapy.

I don't read reviews, and I don't include the press as part of my priorities or as part of the world that has any validity to what's really important to me.

The world is getting so reality-driven these days. It seems to be accelerating exponentially. But it's a dangerous game for a lot of people.

Giving children the opportunity to stir up life and leave it free to discover.

The spandrels of San Marco and the Panglossian Paradigm.

Don't be too severe in criticizing people's faults; consider how much they can bear. Don't be too lofty in enjoining virtue, so people may be able to follow.