If you want to interest people, make them think. If you want to inspire people, make them feel.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Don’t stop writing until someone pries the pen from your cold, dead hands.

~ "Harmony, and not peace, is the key element that can bring all nations of the world together. In science we cannot prove peace, but we can prove what harmony is!

I know that I'm better as an actor when I'm working with a good actor. I think anytime you're working with a better actor, it makes you a better actor.

Science ever has been, and ever must be, the safeguard of religion.

We ought to see the face of God every morning before we see the face of man.

No matter how much you give a homeless person for tea... you never get that tea.

In separateness only does love learn definition.

I remember my dad came from Ireland and Scotland, and so he carried with him the fear of poverty. So when I wanted to break loose, it kind of made him very nervous.

...and it is a serious matter to destroy a man's faith without replacing it.

Never marry but for love; but see that thou lov'st what is lovely.