If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

What I have learned in this life is you can never be ashamed of where you come from.

Memories help make us who we are.(Taken from novel...A Very English Affair)

It's an awful risky thing to live

Faith is the willingness to risk anything on God.

The men in my life were wonderful, but they were very artistic and very creative and they were adventurers like myself. So it wasn't right to settle down with them.

But I have been hitting for a week now and trying to get back into some sort of routine because I need to play well at tournaments.

For one thing, Lush was our only job then. We want it to be great, and we put a lot of energy into it, but it can't take over everything like it did back in the day.

Being an entrepreneur is an existential, not just a financial thing.

Down by the river, I shot my baby dead.

It's time to discuss what it's going to take to get you beneath me"-GC