If you were a customer, would you come back to buy your products or services?

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

We are products of their understanding or lack of understanding.

If you fall, rise up, shake off the dust and try again.

I live in paradise within the pages of a book.

Constantly choose rather to want less than to have more.

Nobody ever asks who was the seventh person on the Moon. The only thing they know is who's number one and who's number two. Does anybody know who the last man was?

Everybody at school knew who I was because I'm just a really friendly person.

My concern is never art, but always what art can be used for.

No generation has a right to contract debts greater than can be paid off during the course of its own existence.

Worrying gets you nowhere. If you turn up worrying about how you're going to perform, you've already lost. Train hard, turn up, run your best and the rest will take care of itself.

I spend my weekends sleeping and watching DVDs, and eating at restaurants within a 2-block radius of my apartment.