If your customers are demanding, be thankful.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

In choosing consciousness, we gift ourselves with presence.

To have a solid foundation of skepticism, -that is to say, the faculty of changing at any moment, of turning back, of facing successively the metamorphoses of life.

Time will take everything away from life, so why are we not giving something away with time?

The greatest discovery is to find a hero within oneself that will choose life over death

The emotional brain responds to an event more quickly than the thinking brain.

As long as men are free to speak, a small, rational minority will always prevail over an irrational majority.

I think people often confuse success with fame and stardom.

No critic writing about a film could say more than the film itself, although they do their best to make us think the oppposite.

I always played to win.

Strive always to improve the instrument.