If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.

Even the best designers produce successful products only if their designs solve the right problems. A wonderful interface to the wrong features will fail.

Usability rules the web. Simply stated, if the customer can't find a product, then he or she will not buy it.

To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.

On the Web, all advantages are temporary, and you must keep innovating to stay ahead

A bad website is like a grumpy salesperson.

A general principle for all user interface design is to go through all of your design elements and remove them one at a time.

Designers are not users.

The more users' expectations prove right, the more they will feel in control of the system and the more they will like it.

Ultimately, users visit your website for its content. Everything else is just the backdrop.

Clear content, simple navigation and answers to customer questions have the biggest impact on business value. Advanced technology matters much less.

Drunkenness is nothing but voluntary madness.

What is the essence of life? To serve others and to do good.

There's never a right time to say goodbye.

The only point of having power it seems to me is to empower others. The only point of leadership is to inspire.

A man may as well expect to grow stronger by always eating as wiser by always reading.

Leave your 9's at home and bring ya skillz to the battle.

I can no longer obey; I have tasted command, and I cannot give it up.

You cannot give me an instance of any man who is permitted to lay out his own time contriving not to have tedious hours.

After all my years of doing instrumental music I still like just a simple instrumental song with a nice catchy melody and an opportunity to play a solo over a harmonic structure.

Don't give me what I ask for, give me what I need.