If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

Always look for ways to improve even the "good show."

If you want to make people angry. Be Happy. It's sad that people cant stand when others are happy inlife. It really says a lot about them.

Our hearts have already been broken. Maybe I can help to heal hers, even if it means ripping mine to shreds when she leaves and I have to say good-bye.

It all begins with goodness in the heart.

They are the books, the arts, the academes, That show, contain and nourish all the world.

You may make love in dancing as well as sitting.

Forgiveness is the key to the recovery of the soul.

Haruhi: This story has everything but the kitchen sink in it.

It is ever the invisible that is the object of our profoundest worship. With the lover it is not the seen but the unseen that he muses upon.

At the highest stage of capitalism, the most necessary revolution appears as the most unlikely one.

There is a lesson we learn early and harmlessly, or late and traumatically - that there are things we can break that our parents can't fix.