Improving quality requires a culture change, not just a new diet.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

If every citizen can get rid of indiscipline syndrome, we have immense potential to build more productive, conflict-free, harmonious and peaceful communities, societies, cities, nations and world.

Let all things be loved for the sake of Jesus, but Jesus for His own sake.

I've known humans, and I know beasts. The beast is better. It is unpretentious. It kills for food. Humans do 'cause they're just not any good.

...the hardest word to swallow is almost.

Crabgrass is aptly descriptive of this hated weed, for it does scuttle quickly through a lawn.

I have enough trouble with useful information, never mind being burdened with what is useless.

Excuse me? I'm alive too.

Opinions are like feet. Everybody's got a couple, and they usually stink.

I want to help small businesses grow and thrive. I know how to make that happen. I spent my life in the private sector. I know why jobs come and why they go.

You can never have international peace as long as you have national poverty.