In a true zero-defects approach, there are no unimportant items.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Slowness to change usually means fear of the new.

There are natural phases to all life and wherever you are in life, you are perfectly becoming.

It's our choices that matter in the end. Not wishes, not words, not promises.

The single most important advice I can give anybody is: Learn from your mistakes. That is the only way to become a successful trader.

Whatever the hateful do to the hateful, or an enemy to an enemy, worse is the harm of a misguided mind directed at oneself.

The Americans never walk. In winter too cold and in summer too hot.

I think you have a pact with an audience in every picture, and I think the pact is to try and be truthful and to be real.

The blessing is not about being able to receive as much as it is being in a position to give back to others.

Every second you dwell on the past you steal from your future. Every minute you spend focusing on your problems you take away from finding your solutions.

Here we don't pray for the weak, we prey on the weak.

Today's society wants to skip the process. And I hate that