In design it is important to shoe the effect of an action. ... Feedback is critical.

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

But just as natural disaster brought out the best in some people, it brought out the worst in others.

I guarantee it will change your life, but only because everything does, however small.

Suspend for a moment your disbelief and encounter once again the sense of wonder you knew when there was... magic!

I love little kids looking up to me, young players looking up to me, respecting me.

The more I read about feeding times, sleep times and waking-up times, the more inadequate and miserable I felt.

California, more than any other part of the Union, is a country by itself, and San Francisco a capital.

I was lucky enough not to face any required summer reading lists until I went to college. So I still think of summer as the best time to read for fun.

If you live for any joy on earth, you may be forsaken; but, oh, live for Jesus, and he will never forsake you!

If nobody loves you, be sure it is your own fault.

The prudent man does himself good; the virtuous one does it to other men.