In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.

Anything a customer can do for themselves is where service stops and relevance begins.

Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.

Trust is a good business practice.

Intuition is educated by experience and employed by curiosity.

How are you managing the velocity of change?

If you don’t have regular and accurate financial statements, you’re driving your business 100 miles an hour down a one-way street the wrong way, at night, in the fog, without lights.

Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.

Every small business has to become a publisher—a publisher of marketing messages and customer resources, and a publisher of stories.

We have to be thankful to the Czechs that they did their duty. The Czech Republic won, I can't believe it. It was a huge party with all the people here.

The life of a working model in L.A. kind of sucks.

The occurrence of an event is not the same thing as knowing what it is that one has lived through.

Community means people spending time together here, and I don't think there's really that.

Your heart often knows things before your mind does.

What is a weed? A plant whose virtues have not yet been discovered.[What is a sorrow? A feeling whose benefits have not yet been discovered]

He alone is great Who by a life heroic conquers fate.

Your miracles are an inside job. Go there to create the magic that you seek in your life.

The media is constantly redefining what luxury is. Luxury can be a dirty sock if dressed up in the right way.

A thousand pieces of gold may hardly bring a moment's happiness, but a small favor can cause a lifetime's gratitude. Too much love can turn to enmity, while aloofness can produce joy.