In the university, professors make up artificial problems. In the real world, the problems do not come in nice, neat packages. They have to be discovered.

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

I do not write poetry

The Lord has unlimited resources to meet your every need.

The foundation upon which any society is built is called values.

I'm extremely compassionate, loving, all of those warm fuzzy things, but the outer shell doesn't project that all the time.

In the past the man has been first; in the future the system must be first.

I rest in the light of forgiveness.

Mother Teresa, the nun who in the last century dedicated her long life to helping the poor, is now a saint.

One must always be ready to change sides with justice, that fugitive from the winning camp.

As snap-backs became more popular, I started to search and expand my hat game.