Industry jargon may not be a language your customer understands.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

All my problems bow before my stubbornness.

That's the kind of thing people always thinking. They always got to see some sort of scary thing in everything.

Be loving to find the love.

We need to move from comparative advantage to perpetual advantage...

It was the short men that caused all the trouble in the world.

Sunsets, like childhood, are viewed with wonder not just because they are beautiful but because they are fleeting.

How will you live if every little thing from your memories always hurt you so easily?

This is the bar your content has to clear on social: "Are you more interesting to me than my wife?"

I'm the guy who loves being in the supporting cast.

The roots of our ecological crises are axiomatic: they lie in our belief and value structures which shape our relationship with nature, with each other and the lifestyles we lead.