Information is not knowledge. Let's not confuse the two.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Suicide isn't really about death, though. It's about change. Release.

I would prefer to try and fail than to not try at all.

No one can sincerely try to help another without helping himself.

There's an indie movie I did called 'Fat Kid Rules the World, ' which was based on a teen book, and it's a fabulous story, and hopefully it'll go to theaters because it is an amazing story.

The wish for healing has always been half of health.

Oppression is the essence of power.

Alas! how easily things go wrong!

The novelist's ambition is not to do something better than his predecessors but to see what they did not see, say what they did not say.

Debt is a mistake between lender and borrower, and both should suffer.

Listening to other people's needs is listening to God. Noticing simple, natural beauty, hearing music, even confronting the challenge of pain and problems - that can all be listening to God too.