Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

I am formless and everywhere. I am in everything. I am in everything and beyond. I fill all space. All that you see, taken together, is Myself. I do not shake or move.

Love what you are doing because that’s the only way you’ll ever be really good at it.

What is the noble truth of suffering? Birth is suffering, ageing is suffering and sorrow and lamentation, pain, grief and despair are suffering.

To tell the truth is an act of love. To withhold the truth is an act of hate. Or worse, apathy.

The difference between our decadence and the Russians is that while theirs is brutal, ours is apathetic.

It is no more effort for a man to be a saint than to be a sinner; it becomes a mere matter of habit.

I know that once I get a good rhythm and a good feel, no one can stop me.

Confidence allows you to progress in something you're attempting to accomplish, whether it's playing basketball or baseball or whether it's trying to succeed in business.

Be kinder than expected.

I think that if you haven't been to the grocery store in a really long time, it's really easy to get very out of touch.