Innovation comes from people who take joy in their work.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

May you find the confident to pursue your dreams.

Love is where unseen and unsaid things merge with each otherwhere silence is thirsty of happenings

Be the competition you wish to see in the world.

Somewhere deep insider her, the feeling of appreciation had begun to soothe and quiet all the other negative feelings.

Sometimes it’s just a matter of letting go and getting on with life.

The chickadee and nuthatch are more inspiring society than statesmen and philosophers, and we shall return to these last as to more vulgar companions.

I recognize that I possess a very special intellect, but at the same time, I recognize that I'm lacking in a lot of areas. But being well-rounded is greatly overrated.

Duty is but a pot. It holds whatever is put in it, from the greatest evil to the greatest good.

I come from people who have always been polite enough to feel that nothing has ever happened to them.

Women forget all the things they don't want to remember, and remember everything they don't want to forget.