It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Ian willed all his energy, all his strength through that touch and into Chris. Take it, take everything, babe. I'm yours.

When you want to encourage a greater sense of responsibility in others (and yourself), emphasize the anticipation of accomplishment, not the penalties for failure.

Brands mature over time, like a marriage. The bond you feel with your spouse is different than when you first met each other. Excitement and discovery are replaced by comfort and depth.

I've seen so many lives turn around from the impossible. I have come to embrace the idea that even the simplest act of understanding, love and attention can produce the biggest results.

I'm really lucky to have some super-talented friends.

Compassion is not having any hesitation to reflect your light on things

Not even nothingness preceded life. Nothingness owes its very idea to existence.

That's life and you can't change anything, you know.

Before you can be all deprecating it's helpful to be self-deprecating.

When you've cooked the marrow of the sun and moon, The pearl is so bright you don't worry about poverty.