It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Without a standard there is no logical basis for making a decision or taking action.

Quality planning consists of developing the products and processes required to meet customer's needs

All improvement happens project by project and in no other way.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

For many phenomena, 80% of consequences stem from 20% of the causes.

What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Pareto's Principle: you generally spend 80% of your time on 20% of the project.

The essence of life is finding something you really love and then making the daily experience worthwhile.

Today, it is research with human embryonic stem cells and attempts to prepare cloned stem cells for research and medical therapies that are being disavowed as being ethically unacceptable.

Wealth flows from energy and ideas.

I don't consider myself much of an actor. I have a face and a voice that allows me to do certain things, but there are people who are way better at it than I am.

Dreams never wear you down.

What use is it for me to force my nature? / For my nature shall always remain / What it is and conquer what belongs to it, / However men may narrow its path.

From December to March, there are for many of us three gardens - the garden outdoors, the garden of pots and bowls in the house, and the garden of the mind's eye.

People - me included - want to get excited about books. Good books are a good thing.

It's my own personal unconscious that ultimately creates the novel's aesthetic facade.

I believed we needed someone who would be able to build a team, lead and unite. I hoped that person would be Boris Johnson.