It is surprising, in the welter of questions that one gets at (AGMs), how few actually relate to the performance of the company, or the decisions taken by the board in particular areas.

How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.

It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.

People who don't make mistakes are no bloody good to you at all.

Problems can only be solved by the people who have them. You have to try and coax them and love them into seeing ways in which they can help themselves.

The only companies that innovate are those who believe that innovation is vital for their future.

The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.

It horrifies me that ethics is only an optional extra at Harvard Business School.

People are unlikely to know that they need a product which does not exist and the basis of market research in new and innovative products is limited in this regard.

Someday we'll look back on this and it will all seem funny.

Applause is the spur of noble minds the end and aim of weak ones.

The efficient man is the man who thinks for himself.

I personally feel that I should support people who are doing good work and people should also support such good work.

'Tis blessed to bestow, and yet, Could we bestow the gifts we get, And keep the ones we give away, How happy were our Christmas day!

I'm only stopped by people in uniform, whether it's customs people, janitors, or the FBI - they all watch The Wire. Sadly, beautiful, glamorous women don't know anything about it.

Those who want to divide the workers have resorted to the foulest methods.

Life is so great every day. I am telling things every day.

Even before I was a fighter, I was a daddy's girl.

Get over it. Get on with your life.