It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

The greatest obstacle to true learning is the inability to say "I don't know.

American democracy is in grave danger from the changes in the environment in which ideas either live and spread or wither and die.

When I am writing, I do not distinguish between the natural and supernatural. Everything seems real. That is my world, you could say.

I like basketball, and I've been to three games, which is so much more fun than seeing it on TV, I think.

Emptiness is a symptom that you are not living creatively.

Seeing an Earl as an owl on a mantelpiece, and having part of one's face removed by a cat, both on the same morning, can temporarily undermine the self-control of any man.

I always wanted to be able to buy nice things, but the appeal of music was the escapism.

You know my beautiful speech has made you see me in a whole new and even more attractive light. You totally think I'm secretly deep now. And you are right. It is true. I have deeps.