It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

In heaven, all the interesting people are missing.

If you want to become a great chef, you have to work with great chefs. And that's exactly what I did.

I wish to please the people, but I want to make them cry, perhaps. There, I have said it.

B.B. King will be remembered for his impressive skills on the guitar, that King defined the blue genre.

We love to live a simple life... we simply love the life we live though some would say it's hard.

Don't worry about failure; you only have to be right once.

God doesn’t call us to be comfortable. He calls us to trust Him.

Where is the money going to come from? From wherever it is at the moment.

Don't lower your standards for anything or anyone.

Nietzsche was so intelligent and advanced. And that's how I am. I'm the black, basketball-playing Nietzsche.