It's harder to be kind than clever

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?

We can't be in survival mode. We have to be in growth mode.

What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.

One of the huge mistakes people make is that they try to force an interest on themselves. You don't choose your passions; your passions choose you.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

It's hard to find things that won't sell online.

Everything you are comes from your choices.

A company shouldn't get addicted to being shiny, because shiny doesn't last.

We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient.

Home is where my habits have a habitat

I've always been quite famous for my nose.

If a man would reap praise, you must sow the seeds, gentle words and useful deeds.

I carry a disposable camera. It takes me back to my childhood, when you had to develop your film and wait to see what pictures you got.

I want to change a lot.

I took a chance with my heart and I feel it taking over

If a movie isn't released, it's one thing, but if you know it will be, it's nice to have closure and see it come out.

I did think reviewers were supposed to be polite about story collections - collections are rather delicate creatures in the literary environment - but not everybody got this memo, I guess.

The value of our good is not measured by what it does, but by the amount of good it does to the one concerned.

I believe that time, with its infinite understanding, will one day forgive me.