It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better.

The team you build is the company you build.

Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee.

Treat customer support as a product.

You really need to spend a lot of your time focussing people.

The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.

Being a venture capitalist to me is like being more of a psychologist. So if you come to my office we have two chairs with a table in the middle. And we sit down and it's like, Tell me your problems.

So that's your job too, to clarify and simplify for everybody on your team. The more you simplify the better people will perform.

The most important job of an editor is simplify, simplify simplify, and that usually means omitting things.

Delegate completely. Let people make mistakes and learn.

The real thing you do is you ask a lot of questions.

Action may not always bring happiness, but there is no happiness without action.

If you can practice the rule of ten thousand hours, you will be amazed to find out how easy it is to become the best in that your area of calling.

The basic urge toward mysticism is never, in the unaltered man, clear enough to be recognized for what it is.

I just don't understand why those who fail to listen to others possess a habitual desire to be listened to.

Luck is not as random as you think.Before that lottery ticket won the jackpot, someone had to buy it.

You are not saved by your works. You work because youre saved.

After all you've put me through, you would think I despise you, but in the end I want to thank you because you made me that much stronger.

I find comedians to be the biggest cocksuckers, because they don't want people to know how easy it is.

The desired effect is what you get when you improve your interplanetary funksmanship.

I'm a very political person, and I make political choices in my movies.