It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.

Great companies are built by people who never stop thinking about ways to improve the business.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

Take care of your people and they will take care of your customers.

Customer needs may vary, but their bias for quality never does.

Eliminate the cause of a mistake. Don't just clean it up.

Entrepreneurs are never satisfied. They want to do things better. They strive for perfection and use all the ingenuity to their command to achieve it.

It's more important to hire people with the right qualities than with specific experience.

I think talent is like a water table under the earth—you tap it with your effort and it comes through you.

World belongs to humanity, not this leader, that leader or that king or prince or religious leader. World belongs to humanity.

This is an impressive crowd: the Have's and Have-more's. Some people call you the elites. I call you my base.

We must not let go manifest truths because we cannot answer all questions about them.

It is possible, even probable, to be told a truth about a place, to accept it, to know it and at the same time not to know anything about it.

I had my exhibition of paintings first in Shanghai, and then recently in Wuhan. Wuhan particularly interested me, because I am 1/8 Chinese.

Never pick a fight with an ugly person, they've got nothing to lose.

I don't like to be the guy that stands out. I like kind of sneaking up on guys instead of being out front.

Our ability to adapt and therefore to accept everything is one of our greatest dangers. Creatures that are completely flexible, changeable, can have no fixed morality.

Here's to responsibility, twice a week.