It's wrong for libraries to have limited budgets.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

There's a sunrise and a sunset every single day, and they're absolutely free. Don't miss so many of them.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

Nobody loves me but mama, and she may be jivin too.

The beauty of Goodreads is that you know you’re sowing in a field where everyone, by definition and self-selection, loves to read.

When a lady accessorizes in here in Texas, she's selecting caliber, not color.

The glory that was Greece.

I love walking along Leith's waterfront and wandering around some of New Town's beautiful streets and squares, with their gorgeous Georgian architecture.

a few hours with Beethoven are more restful than sleep.

Climate change involves fundamental choices about how we want to live and what kind of world we want.

My fear is that the global consumption of oil is going to increase, but European oil consumption has already reached its peak. The amount of oil available globally, I think, has already peaked.

Ive always been a daydreamer. When the other kids were playing, I was listening to the roar at Yankee Stadium - I was always attracted to the roar of the crowd.

I live in a bad neighborhood. Why, I saw two complete strangers share a taxi - yeah, one guy took the radio and the other guy took the tires.