It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Happiness thinks only of itself.

This day is going to be awful. It's the sort of day you wouldn't mind losing completely, even if it meant your life would be twenty-four hours shorter.

There are certain men born in this world, and they're supposed to die setting an example for the rest of the weak bastards we're surrounded with.

We all know a variety of ways to make a living. What's even more fascinating is figuring out ways to make a fortune.

In paganism light is mixed with darkness, and religion and truth are blended with superstition and error.

Be a sinner and sin boldly, but believe and rejoice in Christ even more boldly.

I do myself a greater injury in lying than I do him of whom I tell a lie.

Women's weapon, water-drops.

Half the art of ballooning is to make your crashes so gentle that you can fool yourself into calling them landings.

Listen to other people. Respect the other people in the band, and work together to create something that is larger than the sum of its parts. And have fun.