Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Tell no man anything, for no man listensYet hold thy lips ready to speak.

Creativity is the greatest expression of liberty.

It is wise to apply the oil of refined politeness to the mechanism of friendship.

At the same time, we're going to take care of our military and we're going to take care of our great, great, great veterans.

Theology made no provision for evolution. The biblical authors had missed the most important revelation of all! Could it be that they were not really privy to the thoughts of God?

Moderation consists in being moved as angels are moved.

The casual listener won't be around forever.

Even when there seems to be nothing else, there is hope.

Tell me of a happy memory, Zarek. One thing in your life that was good. (Astrid) You. (Zarek)

Its very hard trying to talk to an actor about how they should deliver lines, or cut their hair, unless it comes from a place of a strong point of view.