Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

YOUR STRONGEST COMPETITORS ARE YOUR PAST PERFORMANCES.

People often ask if it was calling. My answer always is yes.

Men do not greet one another like this ... except perhaps at rugby club dinners.

We have now well established the fact in our own nation that one can do more work in six days, even in five, than in seven. A run-down person is an unproductive person.

My philosophy of life is simple: I need someone to love, something to wait and do something.

I think it's better if blokes can admit that they can have crushes on other blokes. I've probably had crushes but never really sexual crushes on men.

If I'd been trying to kill him, he'd be dead.

Any good business person applies financial discipline to everything they do.

The arrogance is not greatness but swelling; and the swelling seems big but it's not healthy.

We learn by making mistakes. If you genuinely want to have a multifaceted career that takes you into multiple industries, then I think you have to be willing to fail.