Knowledge needs to be a verb.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

I am philosophical Christ

You're like a band-aid that is slowly ripping off, and I'm still wounded!

And I loved Fats Waller. I love his instrumental abilities, his vocal abilities and his sense of humor.

I was fairly solitary. I didn't like structured learning. People didn't seem to be my cup of tea.

I feel like I've won the tournament.

Being in love makes me vulnerable. Intimacy on that level can be so exposing. Accepting that vulnerability and allowing myself to be completely transparent is an ongoing process for me.

It's the nicest thing on earth if someone comes up to me and says, 'Every day I drink out of a mug you designed.'

We are the hurdles we leap to be ourselves.

What the Depression teaches us is that when the economy is so depressed that even a zero interest rate isn't low enough, you have to put conventional notions of prudence and sound policy aside.

The workforce in Latin America was treated as a vulgar instrument for capital accumulation.