Lack of knowledge... that is the problem.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

The path of the vitarags [the enlightened ones] is not one of ‘objection’. It is a path of giving ‘no objection’. They remain indifferent if circumstances for objection arises.

When a child is locked in the bathroom with water running and he says he's doing nothing but the dog is barking, call 911.

You will only attract what you think of.

Those who don't know how to suffer are the worst off. There are times when the only correct thing we can do is to bear out troubles until a better day.

For-profit does not belong in a taxpayer-funded health system. For-profit means cutting medical services to patients, and payments to providers, to preserve profits.

A nickname is the heaviest stone that the devil can throw at a man. It is a bugbear to the imagination, and, though we do not believe in it, it still haunts our apprehensions.

I read Stephen King as a junior high schooler. My father introduced me to Stephen King far too young, which I'm very grateful for now.

I think our police are excellent, probably because I have not done anything that has occasioned being beaten up by these good men.

Lawyers with a weakness for seeing the merits of the other side end up being employed by neither.