Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must learn.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

A wise man lights a candle while fools are busy cursing the darkness

And now each night, I count the stars. And each night I get the same number. And when the stars won't come to be counted, I count the holes they leave.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

Im a perfectionist and, when it comes to people I want to work with, I have changed my mind, like, millions of times.

Being a Victoria's Secret model, which was always my dream.

He can kill anything for need but he could not even hurt a feeling for pleasure.

Death is never very pretty.

Everyone thinks romance is weak. Yet romance is everyone's secret dream-it's why we're alive.

Do your art. But don't wreck your art if it doesn't lend itself to paying the bills. That would be a tragedy.