Let today's strong performance be your starting point for tomorrow.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

That somehow dreams are a blurred line between here and there, like a meeting room in a prison. You’re both in the same room, yet on different sides and really, in different worlds.

Instead of waiting for the right moment, BE the right moment. You won't be ready for anything if you aren't ready to be you.

I didn't come from a wealthy family. My dad told us if we wanted spending money, we had to earn it. So I developed an early work ethic.

My family are my priority but I've always had a strong work ethic and I like to be busy.

First begin between selves, set a definite time, at each at that time put down what the other is doing. Do this 20 days. You shall find you have the key to telepathy.

Almost everywhere, climate change denial now looks as stupid and as unacceptable as Holocaust denial.

“How does one grow up?” I asked a friend the other day. There was a slight pause; then she answered, “By thinking.”

I know this sounds terribly shallow, but I've been mapping out my outfits for the next day every day since I was little, even before high school.

I want so obviously, so desperately to be loved, and to be capable of love.

The clean tongue, the clear head, and the bright eye are birthrights of each day.