Let your imagination soar. What you can do for customers is more than you see today.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Being with her I feel a pain, like a frozen knife stuck in my chest. An awful pain, but the funny thing is I'm thankful for it. It's like that frozen pain and my very existence are one.

To be honest, Briec doesn’tconsider fights with humans as battles. I think he sees that more ashunting. Or a snack that runs.

A man must learn to forgive himself.

Terrorism should be seen in the light of the country's security and not from the narrow perspective of caste, creed and religion.

I dislike boats," Ragnor observed, looking around. "I get vilely seasick." The turning green joke was too easy. Magnus was not going to stoop to make it.

I was forced to make the decision between art and music which are the only two things I liked as opposed to being able to do them both because that's what I was interested in.

It's unfortunate that in an interview sometimes things can seem so black and white.

It is extremely rough to follow through with my goals, but I felt a responsibility to show the world what the African Americans are facing through this rough patch.

Trump keeps the spotlight on himself with one act after another, assuming correctly that yesterday's antics will be swept aside by today's.

It's really weird getting phone calls, and people going 'I love you, I love you, I love you.'