Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

You’ve got little time on earth, make each day count

The black church often has reinforced certain self images that are damaging to black peoples' beauty, black peoples' confidence.

Don't set your goals to be a star. Set your goals to be the best that you can be and go from there.

Between work and your kids and your spouse or whatever situation you have in your life. I think balancing all of that seems to be a huge situation.

The world today is made, it is powered by science; and for any man to abdicate an interest in science is to walk with open eyes towards slavery.

I mean, Donald Trump hasn't even been sworn in yet. And so I do believe that he has set up a plan where the revenue or the profits that are coming to the hotel will be given directly to the Treasury.

He felt his heart roll, exposing its underbelly. Nothing he could do about that. He was equipped to eliminate threats, protect and serve. Not to love. Never to love.

There are teams that wait for you and teams that look for you: Espanyol look for you. I feel very close to their style of football.

In the end, we know God as unknown.

What seest thou else In the dark backward and abysm of time?