Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.

Customer satisfaction is worthless. Customer loyalty is priceless.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Take action every day - some small dose at a time.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

When you love life, life will love you back.

Change is not a four letter word...but often your reaction to it is!

Before you can get what you want, you have to know what you want,and make a game plan to get it

Your character holds the key to your trustworthiness.

The crux of our conflict lay in the fact that we each couldn't be who we wanted the other to be.

We can't rightly ever talk about the future, if you think about it. We can only talk about what we imagine or wish for. It's not the same thing.

The day that lay before (was) full of infinite possibilities, though in a million superficial ways it was identical to the day before.

The first requisite to happiness is that a man be born in a famous city.

It's always great to play at home. I won here last year and it's great to start with a win like this today. The first match was difficult and I thought it was step in the right direction.

Cuba is a wonderful country. What Castro’s done is superb.

Abasement, degradation is simply the manner of life of the man who has refused to be what it is his duty to be.

So for whatever reason those short lines just felt right to me, in my physical self. They were right for the movement of the poems. Some poems in the book have longer lines.

The impression that you are a demigod worried me. I wanted to be like an ordinary human being with virtues and vices.

I may be good for nothing, but I'm never bad for nothing.