Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

Consumers are time constrained, budget restricted and less loved than they would like. Give them a wonderful experience and they will share it. Capture their soul and win big time.

A little self-doubt is a good thing, " said Jia, "but not excessive doubt. Sometimes we live up to the stories others tell about us.

Think before you act. Reason before you react.

No intelligence system can predict what a government will do if it doesn't know itself.

Human behavior flows from three main sources: desire emotion and knowledge.

Was it not through pride that the devil became the devil? Christ wanted to serve. The devil wanted to rule. Christ wanted to bring men to where He was. The devil wanted to be above men.

An artist is like a pig snouting truffles.

I hate album covers where people are just smiling so big. It's like a neon sign that says PLEASE COME BUY ME.

Giving is an expression of gratitude for our blessings.

Some eras worship infancy; some, the aged. None as yet has adored middle age.

Because I am a deep believer in the civil society, I think we should be prepared to pay the consequences of breaking the law and that is either paying the penalty for it, or leaving the country.