Loosen up, and everybody around you will loosen up.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

it is (often) the quiet gesture which carries the most significance - the one which suddenly directs the symphony.

The prescription of the equality of human beings is not a description of an alleged actual equality among humans: it is a prescription of how we should treat human beings.

In meditation we get a sense of the countless selves within ourselves, the different forms they take. Those that don't seem positive or helpful we push aside. Those that seem progressive we enjoy.

There are many other possibilities more enlightening than the struggle to become the local doctor's most affluent ulcer case.

What is the impulse that drove to direct? To me, it seems so immense. Just having a rock 'n' roll band, or to go from the solitude of writing and to having to collaborate, is almost schizophrenic.

Tell the people what they want and decide what they need.

Let me assure you that all of our pets, and animals of every kind will be with us for eternity on the Other Side.

how poor and disheartening a thing is experience compared with hope!

It's almost worth the Great Depression to learn how little our big men know.

What is aught but as 'tis valued?