Lose your smile and lose your customers.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

The gift is a grace of God.

He'd bet his right nut her skin would taste as good as it smelled.

The mother at thirty with face commencing to display the faint seams of the plan for the second face life had in store for her and which she feared would be her own mother’s

In Russia, drunks are our kindest people. Our kindest people are also the most drunk.

We're unique in ways that can't be imagined, but you'll never know until you rid yourself of comparison.

Anti-intellectualism has long been the anti-Semitism of the business man.

To understand a science, it is necessary to know its history.

Most of my friends seem to be either dead, extremely deaf or living on the wrong side of Kent.

I've never seen anything like it since. Some of the Canada Cups came close, but by then a lot of European players came and played in our league so we were more familiar with them.

You can imagine the kind of dinner parties I had to go to at a young age... pretty dull.