Lower prices are not service; they're just lower prices.

Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.

Be helpful - even if there's no immediate profit in it.

I am not sexually attracted to women. I would rather sleep with an ugly man than with a woman.

Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

Rose unearthed three crystal goblets that almost matched, and even found a tablecloth that hadn't been attacked by moths since its last public appearance.

I address you all tonight for who you truly are: wizards, mermaids, travelers, adventurers, and magicians. You are the true dreamers.

The only way you’re going to be defeated is if you allow your brain to shut down your body. If you stop making progress, you’re damned.

The definition of a modern approach to war is the acknowledgement of individual lives lost.

Love cures people - both the ones who give it and the ones who receive it.

Parenting is tough.

The fiercest serpent may be overcome by a swarm of ants.

In my first film, Five Corners, I played a very scary, violent crazed character, and it exposed me to a lot of directors.

My philosophy is, 'Show up, shut up, and do your job,' and if you do it to the satisfaction of your director and the public, you're likely to be able to do it again.

We're conditioned in this country to believe that if there's a problem, the black man is usually the culprit.