Make it easy for your customers to talk to you.

Know what your customers want most and what your company does best. Focus on where those two meet.

The secret to success in business, and in life, is to serve others. Put others first in all you do.

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.

Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.

Get your customers involved in your business. Make them your partners and they'll never leave you.

The first step to success in any business is to ask your customers what they want.

Focus your business on what you do best. Let everyone else worry about the rest.

The best listener is the one who really cares about the other person.

Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.

I wish to keep writing.

The statesman shears the sheep the politician skins them.

Even if the world was falling apart, that was no reason to let his appearance and good habits fall apart with it.

What is the meaning of human life, or of organic life altogether? To answer this question at all implies a religion.

My dear young lady, crime, like death, is not confined to the old and withered alone. The youngest and fairest are too often its chosen victims.

Acting was just outside of the realm of possibility for me. I grew up in L.A. and around Hollywood but I literally never, honestly, considered it.

A thankful heart is not only the greatest virtue, but the parent of all the other virtues. [Lat., Gratus animus est una virtus non solum maxima, sed etiam mater virtutum onmium reliquarum.]

I want to stay away from politics, or else I'll probably end up putting my size fifteen foot into my mouth

I don't believe that grief passes away. It has its time and place forever. More time is added to it; it becomes a story within a story. But grief and griever alike endure.

I have never understood why it should be considered derogatory to the Creator to suppose that he has a sense of humour.