Make your service systems so strong that everyone looks like a genius.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Calcutta has still not recovered from history: people mourn the past, and abhor it deeply.

To the attention of the New Fiddleham Police Department: You've got my middle-C, and I would like it back....Please return Jackaby's tuning fork. He's getting even more obnoxious than usual.

I just want to keep working hard, stay humble, and keep trying to win games.

We Californians can watch the Weather Channel for images of winter's brutality unleashed upon our fellow Americans and thank our lucky stars we don't have to contend with it.

Just pick a political story at random and read the comments. There is no logic or reason on either side - only hypocrisy and hate.

Follow the saints, because those who follow them will become saints.

But love may have to be left off the exam. Most of us will never learn.

We are entirely in the care of Divine Providence, and it is very sweet to remain so in peace. The Cross is never lacking; may it be our consolation.

People in bands don't have the kind of conversations people might think they have. The best things about being in a band are the things that are unsaid.

Stand-up is really personal. It's not like somebody else is writing the script and you have to do what they write.