Make your upper limit, no limit.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Why would anyone pay for writing anymore when there's Facebook and why would anyone pay for music anymore when there's YouTube.

I have an incredible role model in my mom. She was a single mother raising two kids in New York.

The situations that have been the biggest wins for me have been because I was forced to think differently.

Notes are expensive... spend them wisely

I have played some of the great men in history and I believe in the great man who does heroic deeds, even in these egalitarian times.

It looks like President Obama has a new campaign slogan: 'Yes I Did.'

Nothing is so necessary for a young man as the company of intelligent women.

You know sometimes you're in a position of risk and you feel that you can turn good or bad.

I like to work. I don't like to have lulls. I feel like it makes me lazy and uncreative, and that's when your ideas become stagnant.

Great eloquence we cannot get, except from human genius.