Making an honest mistake is acceptable. Failing to fix it is not.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The law of nature is such that everyone gets happiness according to their needs. The ‘tender’ that everyone (of us) fills out, is indeed fulfilled.

Faith goes hand in hand with the belief in a supreme purpose that includes everybody, a purpose that is for mankind’s ultimate peace, harmony and happiness.

I believe writing is a gift God gave us to share His thoughts poured out upon us! Writing is a talent needing care and comfort

You truly help others working on yourself. Remember that the only power you have is over your own choices. You simply have no power to choose for others unless they allow you to.

Fire is not essential. Fire is warm comfort. From fire, cultures are born.

Unless we make Christmas an occasion to share our blessings, all the snow in Alaska won't make it 'white'.

As a pastor I've spent 30 years talking to people and heard every kind of story imaginable.

The bible saw that can get a lot of people killed, so let's try and steer people away from that. I am not an expert on the bible. I am just saying.

Forgiveness is the Most Powerful thing you can Do for Yourself on the Spiritual Path.