Making choices that improve things for all of us on the planet is an act of compassion, a simple act we can do any time we go shopping.

True compassion means not only feeling another's pain but also being moved to help relieve it.

Research shows that for jobs of all kinds, emotional intelligence is twice as important an ingredient of outstanding performance as cognitive ability and technical skill combined.

One way to boost our will power and focus is to manage our distractions instead of letting them manage us.

Simple inattention kills empathy, let alone compassion. So the first step in compassion is to notice the other's need. It all begins with the simple act of attention.

There is perhaps no psychological skill more fundamental than resisting impulse.

There is zero correlation between IQ and emotional empathy... They're controlled by different parts of the brain.

Empathy represents the foundation skill for all the social competencies important for work.

As much as 80% of adult "success" comes from EQ.

One aspect of a successful relationship is not just how compatible you are, but how you deal with your incompatibility.

My hope was that organizations would start including this range of skills in their training programs - in other words, offer an adult education in social and emotional intelligence.

Maria didn’t fear the sea but, as taught by her father, she respected its power. In her experience the ocean had no intent to drown travellers.

The greatest joy is to be a mirror of God’s love

Forgive me my nonsense as I also forgive the nonsense of those who think they talk sense.

Little girls who hang around with vampires need to get used to dead things...In fact, little girls who hang around with vampires already are with dead things.

I think there's a misconception that I'm opposed to social media.

Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.

If the customer loves you, the government will have to love you.

There is a world of difference between a person who has a big problem and a person who makes a problem big.

For women especially, its important to be financially independent.

Of persons I will say this: it is difficult to tell when they are running aright but easy to see when something has gone awry.